FAQ'S

Q: How do I check the status of my order?

A: Upon placing your order, please allow up to 4 business days to have your order processed. Our fulfillment warehouses pack your ordered products and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a tracking number for your order. You may also visit our website at any time and click on our Order Status page to find the real-time update of your shipment. If you did not receive the order tracking number or did not find any updates on our Order Status page after 5 business days, please contact us at admin@citymarkdown.com and we will check the status of your order.

Q: How long does the shipping take?

A: Our warehouses are located around the world. For domestic orders in the United States, it will normally take 14 to 21 business days. For International orders, please allow up to 30 days.

Q: Do you ship Internationally?

A: Yes! We ship worldwide.

Q: Is your website secure with my personal information?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. We use Pay Pal to handle our orders securely.

Q: How do I order on your website?

A:Choose the products you desire, choose the size and color if applicable and click on the “ADD TO CART” button. You will then be taken to our shopping cart page from where you can complete your purchase though pay-pal.

Q: Does City-markdown provide a quality guarantee for all the products being sold?

A: Absolutely! If you do not like the product or find damages to the product, contact us immediately at admin@citymarkdown.com We will do all that we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!

Q: Do you offer a refund if I don't like the product?

A: Absolutely! We offer a full refund on your order if you don't like the product. Simply visit our refund policy page for complete details. If you have any additional questions that have not been addressed in our FAQ. Please contact us at admin@citymarkdown.com and we will get back to you promptly.